What types of sneakers do you offer?

At YOURSIZEX, we provide a curated selection of the latest and most sought-after sneaker styles. Our offerings include iconic favorites such as the Air Force 1 and Air Jordan 4 Retro, along with exclusive designs and limited editions that enhance your sneaker collection.

How can I track my order?

Once your order has been shipped, you will receive a confirmation email containing a tracking number. You can use this number to monitor the status of your shipment through our shipping partner's website.

What is your return policy?

We have a 30-day return policy. To be eligible for a return, items must be unworn, unused, and in their original packaging with tags. You will need to provide a receipt or proof of purchase. For more details on initiating a return, please contact us at yoursizex@gmail.com.

Do you offer international shipping?

Yes, we offer free worldwide shipping on all orders. Please allow 7-15 business days for your order to arrive, depending on your location and the shipping method selected.

Can I cancel my order?

You may request a cancellation at any time before your order is shipped. If the order has not yet been dispatched, we will provide a full refund to the original payment method. If the order has already shipped, please refer to our return policy for further instructions.

What should I do if my item is defective or damaged?

If you receive a defective or damaged item, please inspect your order upon reception and contact us immediately. We will evaluate the issue and work to resolve it promptly.

Are there any items that cannot be returned?

Certain items are non-returnable, including perishable goods, custom products, and personal care items. Additionally, we do not accept returns on sale items or gift cards. If you have questions about a specific item, please reach out to us.

How long does it take to process a refund?

Once we receive and inspect your return, we will notify you regarding the approval of your refund. If approved, the refund will be processed to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card company to post the refund.